FAQ - Straps
Can I have a longer or shorter strap?
Most of our straps are adjustable, so you can adjust it thanks to removing some links or changing the tight with the holes in the strap. For special needs, contact us: contact@helvetus.com
You don't have straps for my watch
Many straps also work with models not mentioned in the description.
You can check the width of the strap, and measure the lug distance of your watch. Our standard 20mm, 22mm, 24mm and 26mm straps will fit your watch. You will just need to make sure if the watch has straight lugs or curved.
Are the straps waterproof?
Our rubber and stainless steel straps are waterproof.
The leather straps are not water proof. If the strap gets in high contact with water, we recommend to dry the strap with a soft towel.
FAQ - Shipping
Do I have to pay for import taxes/duties?
We pay for the import taxes on all orders, so you don't have to worry.
Any hesitations?
contact@helvetus.com
When does my order get dispatched?
All orders get sent out withhin 24 hours (except Sundays).
Do you ship worldwide?
Helvetus works with shipping companies globally, so we ship to all countries.
(except sanctioned countries)
Issue placing an order for your destination?
support@helvetus.com
How long does it takes until I get my Helvetus strap?
Depending on your destination, it can take up to 14 days.
Most countries in Europe, North America and Asia, it takes around 5-12 days.
Switzerland in Domestic shipping, so it only takes 1-2 days*.
*except custom made to order straps
FAQ - My Order
I want to adjust my order
No worries! It's possible. Please contact us directly via
support@helvetus.com so we can check your inquiry asap
Can I track my order?
Yes, feel free to contact us contact@helvetus.com to get more informations regarding your order.
Where can I see my order?
After having placed the order, you will have received a confirmation email with your order details.
FAQ - Returns/Exchanges
My watch is not compatible with the strap.
Please check the watch requirements, in the description of the product listing.
Unclear? Contact us
contact@helvetus.com
FAQ - Others
I have a question on another topic
In this case, feel free to reach out to contact@helvetus.com